Company Philosophy

Company Philosophy
WWW.RUSTICLIGHTINGANDFANS.COM was founded to provide the widest selection of rustic, western, lodge and cabin lighting possible at reasonable prices and is part of the Kiva Lighting family. Kiva Lighting has been manufacturing and retailing lighting since 1992 and is known nationwide for its quality and service. Lighting is a tricky and expensive proposition and we provide the services of a full service lighting showroom, only with more options and lower prices. Our "phone in order" policy, while sometimes being a little more inconvenient than an online shopping cart, also dramatically reduces ordering mistakes.  In many instances our professional sales consultants will save you money by suggesting alternative lighting suggestions or brands.  We strive to make purchasing lighting an easy and enjoyable experience.  Our surveys show that providing personalized service and assistance is one of our customers most important criteria when purchasing both locally and online.  It costs us more also to provide the service, but our incredibly low returns rate, less then 1/2 of 1%, demonstrates just how effective it is.  As you will find when browsing our site, we are not just another website operating out of a PO Box with minimal customer service support. We manufacture many of the lights instead of just importing them from China. That allows us to offer the unlimited options, and still keep our prices low.
 

Pricing and Marketing

We believe in fair, transparent pricing and upfront shipping policy (free 99.99% of the time) for everyone. Our prices are the lowest possible and we never offer any fake sales or phony coupons. To illustrate these common situations, we have taken snapshots of various other website pages showing their style of marketing along with our regular price.  Lighting is a very complicated, detailed and often expensive product that takes careful consideration and dedicated customer service to insure you are happy with your purchase. You will never find any pillows, toothbrush holders, paintings or sheets on our site. It is very difficult to be knowledgeable of everything, so we decided to specialize only in lighting. As one of the oldest internet lighting companies, our support staff have over 25 years of lighting experience  and are more experienced than most "lighting showroom" sales staff.  We believe that an educated customer is the best customer.

Here are 10 actual cropped pages from other websites demonstrating the deceptive marketing techniques used

Please Click to Enlarge

Inflated Prices - Our regular price- $4760  not $6799

Inflated Prices - Our regular price -  $789  not $869 plus shipping

Inflated Prices - Our regular price -  $209  not  $249 plus shipping


Higher Priced - Our regular price -  $2422 not  $2846

Inflated and deceiving  Prices - Our regular price -  $323  not  $376.95


Inflated and deceiving  Prices - Our regular price -  $491.4  not  $612.95

Inflated Prices - Our regular price -  $210  not  $302

Inflated Prices and false sale- Our regular price -  $499  not  $599

Another site that quotes inflated retail prices and then their "sale" cost, though the price is the same as ours.
 
Unfortunately, the trend in the market is to inflate the "retail prices" then offer a "sale" price that is often significantly higher then our regular price. Many companies then charge shipping! These are actual website pages from 5 different competitors to give you a real idea of the deceptive marketing many companies use.



Lighting is not just an "add on" as many websites unfortunately market it as. Our website is updated daily with new products and options to offer you the latest in styles, colors and designs. We work with over 100 different national and international companies to find you the best in rustic and western lighting and have our own exclusive Copper Canyon brand for even greater selections. We are proud to offer the widest selection of rustic and western lighting and fans anywhere with the convenience of shopping at home.


 All of our customers are important and want to hear back from you. If you find a brand of lighting that we don't carry, please let us know and we will see about ordering it. New models and designs come out monthly and we appreciate any suggestions and information you have. We are a growing company and welcome your thoughts and ideas. Many of our best ideas come from our customers and we'll be happy to waive any custom charges if we can incorporate your ideas into our line!

Please call or Email us at (800) 275 - 5482 for any comments and suggestions.

How Lights are made
Making lights is a very complicated and detail oriented process. At Kiva Lighting, we go a step further then other companies by using stainless steel and aluminum for their long term durability on many of our outdoor lighting fixtures. The cost is 4 times the price of regular steel, but they will last practically forever instead of rusting or corroding like any regular steel light will eventually do. 


 Each step of the fabrication process is shown below. Click to enlarge each picture. Unlike 99% of the lights now sold today, we make all of the Copper Canyon Lighting right here in the United States at prices less than 1/3 of other hand made lighting companies.


Taking Orders Cutting them on the machine Grinding and preparing the metal surface for priming Rolling the lights to the right diameter Forming and bending the rolled lights to the proper shape Welding up a chandelier
 Applying the second coat of decorative paint. Some may be spray painted also. Priming the lights with industrial  special etching primer  Drilling Mounting Holes Cutting Lights Faux Finishing Towel Bars Applying the final finish coats by hand with sponges, bags, sprays and brushes
   
Assembling Lights

Wiring the lights

Packing Orders

Showroom Picture 1