As part of our ongoing commitment to customer satisfaction, we offer
a full guarantee on our products, even ones custom made just for
you! Shopping over the internet is fun and often easier than in
stores, but does have some limitations, chiefly not being able to
actually see and touch the merchandise. We want you to be
happy with your purchase. If for any reason the lights, fans or
accessories do not meet with your approval, simply contact us for a Returned Merchandise Number and send them back
insured in their original box with all the parts in "like new"
condition, including the boxes, and in resalable condition for
credit. There is a 25% restocking charge on non-Copper Canyon
lighting, or a 10% restocking charge on all Copper Canyon merchandise to
cover the initial shipping charges to send the order. Please
be aware that if the cardboard boxes arrive too damaged for us to
reship the products, we will not be able to provide a credit and you
will have to file a claim with your shipping company. Ceiling fans
and chandeliers cannot have been installed as we cannot sell them
once the wires have been cut. Missing or damaged parts will be
charged a restocking fee equal to the cost to return them to like
new condition. We highly recommend double boxing the products to
prevent any damage to both the items and the boxes. Any damage will
be the sender's responsibility. Compare this to most lighting
and even big Depot stores that will not take back custom order items
at all, and you can see how confident you will be in the quality and
value of our products.
Comparison of typical returned box versus new one - We could not
send this box out again.
For orders on custom made products like any of our Copper Canyon
Line, the order must be cancelled within 3 days of placing it to
receive a refund. After that, a refund will be made based on what
stage of manufacturing the light is in. These lights are all hand
made to order and can be very difficult to resell. To cancel an
order, the request must be called in, faxed or emailed, but
the request is only complete after you receive a written
confirmation either by fax or email to ensure the order is
cancelled and that the credit amount is correct. Without proof of
cancellation, we are not responsible for crediting back the invoice
amount.
Please call us at (800) 275 - 5482 if you have any questions.
Kiva Lighting
1313 12th St NW
Albuquerque, NM 87104
Warranty on Ceiling Fan Motors
We offer original owners a lifetime warranty on Ceiling Fan motors. If the fan should fail to operate properly, please
contact us before shipping the fan to us. It is far more common for controls on a fan to fail than the motor itself. A few
diagnostic questions will help us determine if the fan needs to shipped back to us for repairs or if easily serviced
conponents are needed. If the fan needs to be servied at or facilities, you will need to ship back all requested parts for servicing.
Kiva Lighting will repair or replace all neccessary parts at our discretion and return the fan to you as quickly as possible.