As part of our ongoing commitment to customer satisfaction, we offer a full guarantee on our products, even ones custom made just for you! Shopping over the internet is fun and often easier than in stores, but does have some limitations, chiefly not being able to actually see and touch the merchandise.  We want you to be happy with your purchase and if for any reason the lights, fans or accessories do not meet with your approval, simply send them back insured in their original box with all the parts in "like new" condition, including the boxes, and in resalable condition for credit - a 10% charge to cover the initial shipping charges to send the order, towards any additional purchase. Ceiling fans and chandeliers cannot have been installed as we cannot sell them once the wires have been cut.  There is a 50% restocking fee on cash or credit card refunds.  Missing or damaged parts will be charged a restocking fee equal to the cost to return them to like new condition. We highly recommend double boxing the products to prevent any damage to both the items and the boxes. Any damage will be the sender's responsibility.  Compare this to most lighting and even big Depot stores that will not take back custom order items at all, and you can see how confident you will be in the quality and value of our products.

Comparison of typical returned box versus new one

For orders on custom made products like any of our Copper Canyon Line, the order must be cancelled within 3 days of placing it to receive a refund. After that, a refund will be made based on what stage of manufacturing the light is in. These lights are all hand made to order and can be very difficult to resell. To cancel an order, the request must be called in,  faxed or emailed, but the request is only complete after you receive a written confirmation either by fax or email, to ensure the order is cancelled and that the credit amount is correct. Without proof of cancellation, we are not responsible for crediting back the invoice amount.

Please call us at (800) 275 - 5482 if you have any questions.