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As part of our ongoing commitment to customer satisfaction, we offer
a full guarantee on our products, even ones
custom made just for you! Shopping over the internet is fun and
often easier than in stores, but does have some limitations, chiefly
not being able to actually see and touch the merchandise. We want you to be happy with your purchase
and if for any
reason the lights, fans or accessories do not meet with your approval,
simply send them back insured in their original box with all the parts in "like new" condition, including the boxes, and in
resalable condition for credit - a 10% charge to cover the initial
shipping charges to send the order, towards any additional
purchase. Ceiling fans and chandeliers cannot have been
installed as we cannot sell them once the wires have been cut. There is a 50% restocking fee on cash or credit card
refunds. Missing or damaged
parts will be charged a restocking fee equal to the cost to return them
to like new condition. We highly recommend double boxing the products to
prevent any damage to both the items and the boxes. Any damage will
be the sender's responsibility. Compare this to most lighting and even big Depot stores that will not take
back
custom order items at all, and you can see how confident you
will be in the quality and value of our products. Please call us at (800) 275 - 5482 if you have any questions. |
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